IT Support Specialist

Department: Non Practice
Location: White River Junction, VT

RSG seeks an IT Support Specialist to join our innovative consulting firm. The position will be based in our White River Junction, Vermont Office.


You ensure that the IT Help Desk functions properly. Your work includes documenting and monitoring all system and application support calls via internal Help Desk procedures, resolving first level application and technical calls, and escalating unresolved problems to other systems staff or appropriate external support providers. You assist with desktop and laptop configuration, maintenance and repair, e-mail administration, Active Directory maintenance, software license management, and Windows server update management. As the first point of contact for all service desk submissions, you work independently, assessing the technical issues in relation to business priorities, and you collaborate with group members to deliver timely and effective solutions.

As a member of the IT Group, you are a team player who is a resourceful and creative thinker dedicated to high-quality work. You are organized, exhibit high attention to detail and possess strong technology and problem-solving skills that enable you to complete projects on time, within budget and to the satisfaction of your clientele. You are amiable and have strong interpersonal skills. You are able to communicate technical information in clear, concise and actionable ways that RSG employees and clients will understand. Your commitment to delivering excellent customer service is demonstrated by your productive relationships with colleagues.





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Periodic travel within the US is required. As a member of the IT Group, hours can range from traditional business hours, to periodic nights and weekends, to being “On Call” for emergency situations.

RSG is not currently accepting H-1B applicants for this position. EEO/AA Employer/Vet/Disabled. 


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